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ISO IEC 20000 Certification And Implementation ... =LINK=


ISO/IEC 20000-1:2018 is an international standard for IT service management that defines requirements for the development, implementation, monitoring, maintenance, and improvement of an IT service management system. A related standard ISO/IEC 20000-2:2019 provides guidance on the application of service management systems. Moreover, ISO/IEC 27013:2015 guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 20000-1 was released for organizations planning to implement ISO/IEC 20000-1 when ISO/IEC 27001 is already implemented or planning to implement these two standards together. ISO/IEC 20000-1:2018 is the only standard in the ISO/IEC 20000 family that results in a formal certification.




ISO IEC 20000 Certification and Implementation ...


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The ISO/IEC 20000-1 certificate demonstrates that a cloud service provider has implemented the right IT service management procedures to deliver efficient and reliable IT services that are subject to regular monitoring, review, and improvement. It helps organizations provide assurance to customers that their service requirements will be fulfilled.


The Azure ISO/IEC 20000-1 certificate covers Azure, Dynamics 365, Power Platform, and select Microsoft 365 cloud services. You can access Azure ISO/IEC 20000-1 audit documents from the Service Trust Portal (STP) ISO reports section. You must sign in to access audit reports on the STP. For more information, see Get started with Microsoft Service Trust Portal.


Why is ISO/IEC 20000-1 certification important? An independent third-party auditing firm performed a rigorous examination of Azure and several Microsoft online services for adherence to the requirements established in the ISO/IEC 20000-1 standard. The available ISO/IEC 20000-1 certificate demonstrates that Azure and covered Microsoft online services have implemented the right IT service management procedures to deliver efficient and reliable IT services that are subject to regular monitoring, review, and improvement.


Where can I get the Azure ISO/IEC 20000-1 audit documentation? For links to audit documentation, see Audit reports and certificates. You must have an existing subscription or free trial account in Azure or Azure Government to sign in. You can then download audit certificates, assessment reports, and other applicable documents to help you with your own regulatory requirements.


ISO/IEC 20000 lead implementer training from Sync Resource will enable you to develop all the expertise to create, implement, maintain and manage a Service Management System (QMS) based on ISO 20000 standard.


Main Objective: To ensure that the ISO/IEC 20000 Lead Implementer candidate can understand, interpret and illustrate the main Quality Management concepts related to a Service Management System (SMS)


Main Objective: To ensure that the ISO/IEC 20000 Lead Implementer candidate can understand, interpret and provide guidance on how to implement and manage the Quality Management requirements based on best practices of ISO/IEC 20000


SRI Quality System Registrar is an internationally accredited registrar for management systems standards, such as ISO 9001, AS9100, IATF 16949, OHSAS 18001, ISO 13485, ISO 20000-1, ISO 27001, ISO/FSSC 22000 and environmental management systems standards such as ISO 14001, RC14001, and RCMS. SRI also provides public training for auditing, implementing, and maintaining these standards.


The training course aims to provide in-depth understanding of ISO/IEC 20000-1 requirements, as well as good practices and approaches used for the implementation and subsequent maintenance of the service management system.


Credential Exam Professional experience SMMS project experience Other requirements PECB Certified ISO/IEC 20000 Provisional Implementer


Designed and developed by ITIL and ISO 20000 service management experts Shirley Lacy and Erin Casteel, this toolkit provides all the policies, procedures and tools to enable organizations to assess their current levels of service management and implement processes to deliver better quality services, while meeting regulatory and legal requirements.


Shirley Lacy has extensive experience helping organizations implement service management using a rapid deployment approach while minimizing organizational delays and cost. This often leads to ISO/IEC 20000 certification and enables organizations to deliver value from their business and technology investments.


Shirley is an authority on service management practices and an author of ITIL publications. Since 2006, she has contributed to the development of the ISO/IEC 20000 series and is a UK representative on the international standards group that develops ISO/IEC 20000.


Since 2006, Erin has contributed to the development of ISO/IEC 20000, as Chair of the ISO/IEC working group and as an editor. She is also an editor and contributor to the ISO/IEC 27000 series of standards for information security management.


Most management systems, compliance and certification projects require documented policies, procedures and work instructions. ITGP toolkits are a comprehensive resource, designed and field-tested to meet specific documentation requirements.


A toolkit is a collection of customizable templates written by industry experts to help you produce documentation that meets the requirements of your chosen management system standard, compliance or certification project.


Our documentation toolkits are suitable for organizations of any type or size, whether they are in the public or private sector, and contain the necessary documentation templates and tools for your implementation project. While some document templates may not initially be relevant within the scope of your project, they may prove valuable over time as your business grows.


Implementing an IT service management system (SMS) that complies with ISO 20000 supports and enhances ITIL practices and is the logical next step for organizations that have adopted the ITIL methodology.


ISO 20000 is the international standard that enables IT organizations to ensure that their IT service management (ITSM) processes are aligned both with the needs of the business and with international best practice.


Before embarking on your ISO 20000 implementation project, it is important to gain an understanding of the Standard and how it can benefit your organization. Securing management commitment and selecting a suitable implementation approach is essential for successful delivery of the project. The following introductory reading materials will help you address these points:


Similarly to other management systems, the implementation of a service management system (SMS) that conforms with ISO/IEC 20000 is based on the Plan-Do-Check-Act cycle. A detailed explanation of this approach is provided in the Exin-accredited book Implementing Service Quality based on ISO/IEC 20000, 3rd edition by Michael Kunas.


At IT Governance, we provide products and services to assist individuals and organizations implementing ISO 20000 to become certification-ready. We offer products and services that cover every aspect of ISO 20000 implementation.


ISO/IEC 20000 comprises two parts: Part 1, the specification, focuses on the requirements for successful IT service management. It primarily addresses IT staff in charge of ITSM. This part of the standard must be implemented completely if a company wishes to be certified as compliant with ISO/IEC 20000. Part 2 of the standard assists auditors and IT service providers in the improvement of process and service quality.


Commenting on the certification, Hans-Gert Penzel, Director General Information Systems at the ECB, said that it signifies to internal and external stakeholders that DG-IS is able to deliver efficient and effective IT services using industry best practices.


There are additional aspects of the series too, including guidance on the relationship between ISO 20000-1 and other service management frameworks (such as ITIL and COBIT), all of the concepts of the standard and the vocabulary used, and guidance on the scope definition and applicability of ISO 20000-1.


In older versions of ISO 20000, certification could only be gained if there was a rich amount of documentation available within an organization. These documents had to detail everything about how the organization aligned itself with ISO 20000 and show evidence that ISO 20000 was understood and actioned within all of its service management processes.


ISO/IEC 20000-1 promotes adoption of an integrated process approach to effectively deliver managed services to meet business and customer requirements. To function effectively, an organization has to identify and manage numerous linked activities. Coordinated integration and implementation of service management processes provides ongoing control, greater efficiency and opportunities for continual improvement.


You can view the ISO/IEC 20000-1 application in .pdf format to understand specific requirements but the application process must be completed online via ANAB's EQM database; first-time EQM users must register to create an account.


Browse through these FAQs to find answers to common questions about ISO 20000 certifications and ISO/IEC 20000 audits. Tips for organizations that want to sustainably improve their service management processes and get certified to ISO/IEC 20000:2018.


As such, the ISO 20000 certificate and the corresponding logo are competitive advantages in the marketplace. Many organizations, for example in the public sector, even mandate ISO 20000 compliance as a condition for awarding contracts.


Working along ISO 20000 principles and service management best practice also offers internal benefits for your organization, because the standard is all about supporting clients with adequate services, while providing these services as efficiently as possible.


What's more, the decision to seek ISO 20000 certification sets a specific target for your organization and helps concentrate minds. An ISO 20000 certification initiative is thus a good way to kick-start the adoption of service management best practice and to make sure motivation stays high. 041b061a72


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